It is hard to give many hints about this step without giving away too . Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Your help is needed! A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Ensure Agents have access to Knowledge when viewing a Case". Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! The simple things Hey, i'm on challenge 3 and almost done. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. advanced apex specialist superbadge solution. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Do share more like this. Even after setting up support proc and presence status. I've been in this challenge for hours now. This is a fun challenge - if you are, like me, a total Service Cloud novice. Was this badge FUN or what?! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. I really learned a lot here. Issue was with the Lightning Page Layout. I'd just give it 24 hours then recheck the challenge. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. That is frustrating! hours of inactivity vs hours of being created. I have tried a thousand times with all variationsand the same error keeps coming up. Right now he' taking a nap.so I'm off to edit some reports! Did you create a new console? Did you start with a clone of the correct profile? Module. Thanks a lot because I asked SF support and got this answer which did not help me much. Thanks for your time! Cloudy Technical Team is correct name wise for both the record type and the process. (I made a custom button as well for this one.). I'm sure you've done this but is omin-channel enabled? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Leave a comment for the Trailhead Baby! It's a picklist. Did you check the values? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. It is now working. Ensure you select the correct Chart format." Can you help how to revert it back and to see Closed status field. (I am totally stuck on a CPQ superbadge right now on the last step!). Wait 24 hours then re-create the process. []Safari There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Nice and informative blog! Usually this is due to some pre-existing configuration or code in the challenge Org. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Any hlp? Ensure you create the Cloudy Weather Resolution automated action. Still stuck? There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Its upsurd. 2 comments Closed . but i don't know what is next step? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. When I made mistakes, I simply reverted to the last saved version. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Does anybody have a moment to help? I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Thanks. Thank you for your time and response. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Hello. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". :) I'd reconsider that time trigger. (might not matter)The biggie- violation action- Does need to be dynamically assigned. If you need more help, leave a comment! Make sure that the correct date range is selected. Thanks for the help! We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. This is really a tricky one. I'd try this- Delete the current process. Help with Superbadge Service Cloud Specialist step 4. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Below are tips and gotchas for each report / dashboard. I'm at a loss as to what I could be missing. And I've included milestone tracker in the page layout. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. These are instructions on the types of rules you need to make. Use the search o. Hello! I'll take a look as soon as Trailhead is back up! I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Does somebody have a thought? Ensure you create 'Billing Topics' for Knowledge." kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Two things try a different merge field for the name. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. What other fields do you need to add? By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Thanks in advance. We recommend using a new Developer Edition (DE) to check this challenge. If you want to check the support process' api name, you can extract via data loader. Hi I am getting the below error. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. You write beautiful things. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. We recommend using a new Developer Edition (DE) to check this challenge. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Yes! @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. I am the Trailhead Baby! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Service Cloud Specialist Superbadge. Sometimes it seems that the most frustrating problems have the simplest solutions. I had to do a quick refreher on this topic mid-superbadge. I wish I had a good answer for you! Ask Question Asked 2 years, 8 months ago. Some changes are done at Challenge 2. That proved to be incorrect. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Checkboxes: Missing 3 that should be checked. And it's a little trickybut you can find out if you google it:). Hi there,I am struglling with sataus update within a macro. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Anyone studying for their Service Cloud consultant certification. The free lemonade offer worked! Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. It still gives me the same error that it isn't found. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. If yes, this was created in the wrong place. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. "Can you please help me, what am I missing? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I started the whole of the following steps in this section with the objective of creating a macro. Did it help? It's a status. You should be prepared for a heavily scenario . No. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! All reactions. Create the Cloudy Technical Team support process! Click the cog in the upper right hand corner. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. My problem was that I had 2 users with the same name: Ada Balewa. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. He laughs when I poke his nose and tries to take toys out of my hand. Ensure Milestones are configured properly for High Priority Cases. 1 is checked that should not be checked. We can't find a field called 'Question Long Text Area'. But not able to finish this challenge . Look at the page layout again- there is another item you will need to add. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. My brother has started to play with me! Found my mistake (apart from taking it too literally). I've had it take up to 24 hours :(. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. hmmm You do not want to enable all of the checkboxes. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Glad you solved the problem! Thanks a lot in advance. Install the unmanaged package from the prework if you haven't already. hmmmm I think I just had to drag the filed onto the layout. Usually this is due to some pre-existing configuration or code in the challenge Org. I made two dollars today! hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "Im not able to add instructions in the macro. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Below are tips and gotchas for each report / dashboard. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Review the steps to create the 'Cloud Technical Team Support Process'. for Challenge 7. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. In fact, you need to have better coding style to pass the challenges. Tweak service Console. Glad you figured it out! Did you check the little box to activate the entitlement process? Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. For example, Basic vs Premier support. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Yes! here is the complete guide for designers that will increase your knowledge. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. I'd bet that the solution is to "clone" not rename. Thanks a lot. Hi fixed it. please verify. Ensure Agents have access to Knowledge when viewing a Case." This is my journey- a normal kid by day- a Trailhead explorer by night. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I am going bananas here. This is where you start building out the ability to manage support levels. Does this match the requirements?