We also use third-party cookies that help us analyze and understand how you use this website. Cops said to all the r maiming people that we would get our refunds back! the issue is on her radar and anyone affected should file a complaint with her office. It . This is the worst service I have ever are ticketes but are tickets were NO good. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. while we were at work. Its a bs. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. We are changing the way you register and sign-in to the StubHub Community. So much for the 100% guarantee. So is Amazon, but they can cancel orders and issue refunds. All Rights Reserved. I called customer service right away, but they denied a refund. These people are entitled to their money back.". The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. I called ticket master and all the floor seats were sold out!! After another hold the rep told me the manager said the same thing. Til' they get their procedures in the correct order, I'll never return as a buyer. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. also the card I used to buy them I no longer have. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. They bought tickets with promise of money back if the event does not occur. totalling almost 900.00 in the middle of the night. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. April 1, 2020 After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. I WILL NEVER USE STUB HUB EVER AGAIN. We lost the concert for that. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. How come they can't control that?!! I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Copyright 2012 - 2023, ReturnsAndRefunds.com. No where did it say there is 15% charge. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Called back for refund. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. The cookie is used to store the user consent for the cookies in the category "Performance". Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! This is an essential cookie for the website live chat box to function properly. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. How long until my credit card is credited back? I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell >> YOU CANT CHANGE THE RULES MIDSTREAM. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. The company blamed the difficulty of recouping from sellers during the pandemic. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. It has been awhile since I made the phone call to initiate a refund. Called stubhub, no help! Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Yes There were two artists scheduled to perform. Any good news for refund for us regrading clear actionable step to get Coachella refund? Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Never Will I Buy From Stub Hub Again. I hope we can get refunded. Then over night, we lost our jobs and the shows were all cancelled. Tons of others with stub hub purchases were going through the same thing. The potential loss of revenue facing Live. These cookies ensure basic functionalities and security features of the website, anonymously. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. The original purchase has aged off my account history. i am not interested in a credit that expires so therefore am requesting my full refund. We were going just to see one of them. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Shame On You. We were so upset. After the switch, you will enter the email address you use to access the community in order to reset your password. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Stubhub STOLE THE MONEY FROM ME!!!!! I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Danielle is the author of this solution article. Hi Joan. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Sams Club vs. Costco Which One is Better for You? StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. We lost the concert for that. Select Sell tickets from the three dots. The cookies is used to store the user consent for the cookies in the category "Necessary". When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. 2023 The Hollywood Reporter, LLC. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Awful company that I hope fails soon. Its my first and last time using this site. I was told at the door stub hub does this frequently. them this was wrong and deceitful and did not get off the phone until they refunded my money. Stubhub is such a ripoff. Most of us didn't leave yet! We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I didn't receive my ticket and they won't give a refund only a worthless coupon. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. A UNETHICAL ON THEIR PART. I will never use Stub Hub again. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. I would've been able to see Chris Brown. How do I get my money back? StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. However, from the date selection to the purchase the date was changed. Its a bull. Did StubHub's changed ticket refund policy violate Massachusetts law? If there is any changes to that, all affected buyers will be notified via email. Donno what to do. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. 4.6.2020. Necessary cookies are absolutely essential for the website to function properly. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. I should be given a refund! Even talked to their top customer service expert who was an absolutely useless subhuman monster. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. But by the end of March, refunds were suddenly gone. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. He was waiting for someone else to send them to him. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Can you explain to me how I can still use the credit that I was issued? IndustryLegalTop Story Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Otherwise you will receive a voucher for 120% of your purchase price. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Keep asking to speak to someone higher! Had I known seller didn't have tix I never would've purchased. i have attached the information from the venue. It also noted that its ability to open discussions with Viagogo has been a part of the decision. You also have the option to opt-out of these cookies. and would like to return it? Required fields are marked *. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? Very disappointed. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. You will enter your community username and new password and done! Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. 5. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. View Ticketmaster Refund Policy. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. StubHub will contact you as soon as possible. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Open the SeatGeek app. i have tried to call several times but have been on hold >3 hours on 2 occasions. I want my money back I am not thinking about other events that might take place in the far away future. I got real sick and cannot go to the concert I need to possibly get reimbursed please. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Receive a coupon for 120 percent of your original purchase*. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Too many other competitors out there doing it differently. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Concert is tonight and just received tickets in a completely different section then what i paid for. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. And if you work in corporate you know that everyone has a boss except the CEO. The 4 tickets were then sold to 2 customers. Read this advice or complain & cry later on.. They could not refund me nor give me the seats I wanted. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. Checked my status for my refund on two events. September 15, 2021 I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Subscribe for full access to The Hollywood Reporter. StubHub Refund Ticket by Phone. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Dave Clark. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. Get the latest news on COVID-19 delivered to you. "The return of live events, the input of customers, partners, and regulators, and the . All rights reserved. From that StubHub wallet page you can request a refund instead of keeping the credit. I sold two tickets on StubHub and only received payment for one. Stubhub did refund, but plans are ruined last minute. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . "I finally got a supervisor on the line and he said 'No. my bank says 10+ days to get a decision if they will return my money. I love them! TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Sorry we couldn't be helpful. Contacted the event, and they said the wristband was already registered to someone else. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. After the switch, you will enter the email address you use to access the community in order to reset your password. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. I'm not paying $176 when stub hub messed up my order. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. So i grabbed 2 tickets ( I checked after they went on sale). I was not able to enter the concert . Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Needless to say, this concert never happened. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. This will now be our default option in Canada and in the US. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Use of this website signifies your agreement to our. So you don't think it's possible the original buyer got refunded and we just don't know about it? >> I PURCHASED TWO TICKETS FOR $390. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Didn't find out until day before event. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I will never use this site again and highly advocate not using it to anyone due to this. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. When you mess up, that's your problem not stubhubs and not the original sellers. But opting out of some of these cookies may have an effect on your browsing experience. Did you find it helpful? Your email address will not be published. How to contact the seller. to see the game on TV? So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Customer service all the way to your seat, 2000-2022 StubHub. Thank you f***ers! Unconscionable Money grabbers. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Also how can stubhub charge me $176 when I never received any money for this purchase. Called them and they said the venue had not marked those seats as obstructed. People have to make mistakes all the time and this was a mistake. You still ended up with my money, and I never received any value for that. The spread of COVID-19 has rattled every corner of the live music industry. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? What about Canada? This doesn't make any sense and I transferred these tickets way early on before COVID. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Horrible return policy, will never use stubhub again!!!! Hope someone from Spain make a demand withe the corresponding authorities. Combined with viagogo, we now span 90+ countries around the world. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Of course! I purchased tickets to an event that has been postponed twice the second time being indefinite. Never again will I use StubHub! You will enter your community username and new password and done! Last time I'll probably use StubHub. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I don't want a damn coupon, I want my money back! Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. while we were at work. StubHub stopped guaranteeing cash refunds. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. However you may visit Settings to provide a controlled consent.