If there is a problem with the password chosen this should be explained. Resolver can help you send your complaints to Staysure. Your product is good, and well rated by others, so I gave you 3 stars. } else if(document.documentElement.initCustomerAccountsModels === 0){ 'active', STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Have a fantastic holiday. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Even though you can earn a lot with the bonus, the bonus system is unfair. function initFlyouts(){ If you need to cancel your policy please click here. display: block !important; Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. If you want to claim on your policy you should contact the Despicable service from dishonourable people. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Your Staysure Reviews. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Warm regards,Siobhan. policy. Handful of friends made at Staysure. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Wednesday 28 December: 8:30am 8pm If you need more help, please visit our FAQ Help Centre. . _W.storeCountry = "GB"; Simple! Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Sunday: 10am 4pm, Christmas hours: A very unfair company. I hope my friend who recommended me gets her 10 bonus !!! We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. left: 0 !important; We encourage our colleagues to speak up and stand by our values of being genuine and caring. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Used chat and phone. My sincere apologies for the frustration and inconvenience caused. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. I also contacted the help line and was sent a link to help me create an account but this still did not work. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. They pick and choose who is significant to you when they pass away. How to make a complaint | Staysure Need help? Do you agree with Staysure Travel Insurance's 4-star rating? } It left me feeling nervous whether Ive done enough to declare everything. #wsite-content h2.wsite-product-title {} Have a fantastic holiday. Fantastic service with a lovely consultant. It goes against our guidelines to offer incentives for reviews. } Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Resolver is free. Get in touch with us if youd like to make multiple changes to your policy. Learn more about Resolver Pro and how to claim your business. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. 11 Staysure reviews. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. This took 9 months to claim back!!! We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Policy purchased, but I am not happy. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Have a fantastic holiday. var ASSETS_BASE = '//cdn2.editmysite.com/'; Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Find Reviews. .wsite-menu-default a {font-size:16px !important;} Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Have a fantastic holiday. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Then there was pressure to involve fiends to purchase Staysure insurance. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Companies can ask for reviews via automatic invitations. If youd prefer to speak to a member of the team on, please call us on: achieve performance targets across their product portfolio. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. if(document.createEvent && document.addEventListener) { .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} .blog-header h2 a {} .galleryCaptionInnerText {} I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Free interview details posted anonymously by Staysure interview candidates. Claims We do not process claims for your insurer. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. This was just batched in with any normal claim, just as if Id lost my purse. Have a fantastic holiday. Dear David Clark,Thank you for your 5 star review. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. I will only use them in the future. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. A free inside look at company reviews and salaries posted anonymously by employees. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. I think it may be that I included the symbol. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. The HR Team. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. - Email address - Full name - Telephone no. I applied online. Please check with your phone provider if you are unsure about how much a call will cost. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Dear Eric,Thank you for your 5 star review. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Staysure. Sometimes the Customers are not vey nice. } USED to be a great place to work. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. I was trying to pay for a quote with them kept waiting for over a day to pay. They are not authored by Glassdoor. The operator was very efficient, helpful and knew his business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I wasn't entirely happy with the service I got but I don't blame the staff for it. Well always be on hand with guidance and support to help you get the results youre looking for. {"navigation\/item":"

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